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Telecom in France

Telecom in France (2026)

Jules

Founder, How to France, the complete guide for living or visiting France

Updated: October 2026 | Found helpful by 4 others

Illustration of a phone, a signal tower, and a SIM card on a fibre line, for choosing a SIM, mobile network, and home internet in France.
From SIM to signal to home fibre: the French telecom picture.

Key takeaways

Updated October 2026
  • The four networks are Orange, SFR, Bouygues Telecom, and Free Mobile.
  • Best newcomer value: Sosh (Orange network) and Free Mobile; Orange for the widest coverage.
  • France has 84.7 million mobile SIM cards in service excluding M2M (ARCEP, 31 March 2026).
  • A no-commitment plan (forfait sans engagement) has no contract lock-in and is the fastest way to get connected.
  • A box gives home internet over fibre (FTTH), now 82% of fixed lines; brands are Livebox, Freebox, SFR Box, and Bbox.
  • Use a number-portability code (RIO) (call 3179) to keep your number when you switch: free, in up to 3 working days.
  • Since 27 July 2026 the Bouygues group charges a €5 exit fee on every no-commitment plan; SFR, RED by SFR and Prixtel raised prices in October 2026.

Top 5 Best Telecom Providers in France for Expats

Based on coverage, value for money, ease of online sign-up for newcomers, English support, and overall expat satisfaction, here are the top 5 mobile providers in France in 2026. Price bands are after-promo monthly prices for new subscribers as of October 2026: Sosh €1.99-20.99, Free Mobile €2-29.99, RED by SFR €9.99-11.99 (verified tiers), Orange €8.99-33.99 and Bouygues Telecom €16.99-29.99(B&You from €1.99). The table under the cards names three plans per provider.

Best for newcomers

1. Sosh

4.5
Sosh logo

Sosh is Orange's online-only brand. It runs on the full Orange network but sells forfaits sans engagement with no shop overhead. As of October 2026 plans run from €1.99 (1 GB Bloqué) to €20.99 (300 GB 5G). 5G starts at the €15.99 Voyage 200 GB plan, which includes 40 GB in 135 destinations. You sign up online with a passport and an IBAN, and an eSIM activates within minutes.

Why we recommend it: Orange's online brand puts the network ARCEP ranked first in 2025 behind no-commitment plans from €1.99 to €20.99, with flat prices and 5G from €15.99.

Pros

  • +Runs on the Orange network, ARCEP's first in 2025
  • +Flat prices, no promo cliff: Voyage 200 GB 5G at €15.99
  • +No commitment and no exit fee
  • +Online sign-up with passport and IBAN, eSIM in minutes

Cons

  • −Chat and online support only: no phone line, no boutiques
  • −5G only from the €15.99 tier; cheaper plans are 4G
  • −€10 SIM fee, French-language service
  • Plans €1.99-20.99/month on the Orange network (October 2026)
  • 1 GB Bloqué €1.99 · 20 GB €9.99 (4G) · Voyage 200 GB 5G €15.99
  • eSIM activation for day one (postpaid, no prepaid option)
Visit Sosh
Best for value

2. Free Mobile

4.3
Free Mobile logo

Free Mobile, part of the Iliad group, runs its own network, including 700 MHz; the legacy Orange roaming has ended. As of October 2026 the Forfait 2€ costs €2 (€0 with a Freebox), Free 5G 350 GB costs €19.99 flat (€9.99 with Freebox Pop, €15.99 with other Freeboxes) and Free Max unlimited 5G+ costs €29.99. The 2 € and 350 GB prices are locked until 2027. Switchers get up to €10 of their old operator's cancellation fees reimbursed.

Why we recommend it: The cheapest big-data plan from a network operator: Free 5G 350 GB at €19.99 flat (€9.99 with Freebox Pop), plus the €2 plan, both price-locked until 2027.

Pros

  • +Free 5G 350 GB at €19.99 flat, €9.99 with Freebox Pop
  • +€2 plan, €0 for Freebox subscribers
  • +Reimburses up to €10 of your old operator's exit fees
  • +Refunds unused prepaid credit automatically when you port out

Cons

  • −Weakest rural call quality: 84% perfect calls (ARCEP 2025, 4th)
  • −Série Free 110 GB jumps from €12.99 to €19.99 at month 13
  • −French-only service, €10 SIM fee
  • Own network including 700 MHz; legacy Orange roaming has ended
  • Forfait 2€ €2 · Série Free 110 GB 5G €12.99 for 12 months, then €19.99 · Free Max €29.99 (€19.99 with Freebox)
Visit Free Mobile
Best for SFR 5G coverage

3. RED by SFR

4.2
RED by SFR logo

RED by SFR is SFR's online low-cost brand on the SFR network. As of October 2026 it sells 60 GB at €9.99 and 100 GB 5G at €11.99 (30 GB usable in the EU); larger tiers were repriced in October, so check the live price. That month SFR, RED and Prixtel raised existing subscribers' prices by €0.99 to €4.99 a month (about 8% at RED), so the old fixed-price promise no longer holds. Lebara now undercuts it on the same network: 200 GB 5G for €9.99.

Why we recommend it: No-commitment plans on the SFR network, first on nPerf's 5G coverage score, from €9.99 for 60 GB, though existing subscribers saw an October 2026 price rise.

Pros

  • +SFR network: first on nPerf's 5G coverage score (72.78)
  • +No commitment and no exit fee
  • +You can refuse a price rise in your espace client
  • +Online sign-up with passport and IBAN

Cons

  • −October 2026 hike: +€0.99 to €4.99/month for existing subscribers
  • −Lebara 200 GB 5G at €9.99 undercuts it on the same network
  • −Online support only, no international calls included, €10 SIM fee
  • 60 GB €9.99 · 100 GB 5G €11.99 on the SFR network (October 2026)
  • Tiers above 100 GB repriced in October 2026: check red-by-sfr.fr
Visit RED by SFR
Best for coverage

4. Orange

4.4
Orange logo

Orange is France's largest operator and the former state monopoly. ARCEP's 2025 quality campaign, published on 24 September 2026, ranks it first: 91% of calls perfect nationally, 83% in rural zones and 74% on high-speed rail. As of October 2026 its 130 GB 5G plan costs €20.99, under-26s get 200 GB 5G for €15.99, and Mobicarte prepaid (4G only, no bank account) starts at €9.99 for 150 GB.

Why we recommend it: Ranked first in ARCEP's 2025 tests with 91% perfect calls, 83% in rural zones and 74% on TGV lines, plus boutiques and an English-speaking helpline.

Pros

  • +First in ARCEP 2025: 91% perfect calls, 74% on TGV
  • +Under-26 plan: 200 GB 5G at €15.99
  • +Mobicarte prepaid from €9.99 for 150 GB, no bank account
  • +Boutiques nationwide and an English-speaking helpline

Cons

  • −Highest prices: 130 GB 5G at €20.99 vs Sosh 200 GB at €15.99 on the same network
  • −Promo cliffs: Voyage 250 GB 5G+ goes from €24.99 to €33.99 after 12 months
  • −Under-26 price rises to €34.99 after your 26th birthday; Mobicarte is 4G only
  • Plans €8.99-33.99/month after promo (October 2026)
  • Forfait 2h €2.99 for 6 months, then €8.99 · 130 GB 5G €20.99 · Voyage 250 GB 5G+ €24.99, then €33.99
  • Mobile, fibre (Livebox), and TV on one network, with in-person boutiques
Visit Orange
Best for balance

5. Bouygues Telecom

4.1
Bouygues Telecom logo

Bouygues Telecom runs its own network, ranked first overall in nPerf's 2025 barometer (95,684 nPoints, published January 2026). As of October 2026 its plans run from Série Spéciale 20 GB at €16.99 (€11.99 with a Bbox) to 250 GB 5G at €29.99, and its online B&You range runs from €1.99 to €19.99. Since 27 July 2026 every no-commitment plan in the group carries a €5 exit fee, at B&You, NRJ Mobile, Cdiscount Mobile and Auchan Telecom too. Cancelling by phone costs €7.50 in processing fees; online it is free. Classic prepaid ended on 30 June 2025.

Why we recommend it: First overall in nPerf's 2025 barometer, with Bbox discounts and B&You plans from €1.99, but a €5 exit fee on every no-commitment plan since 27 July 2026.

Pros

  • +First overall in nPerf's 2025 barometer
  • +Série Spéciale 130 GB 5G at €19.99, €14.99 with a Bbox
  • +Stores sell the tourist My European SIM (20 GB, €14.90 online promo)
  • +Boutiques for in-person support

Cons

  • −€5 exit fee on every no-commitment plan since 27 July 2026
  • −€7.50 to cancel by phone; free online in the espace client
  • −Classic prepaid ended 30 June 2025; B&You adds a €5 setup fee
  • Série Spéciale 20 GB €16.99 · 130 GB 5G €19.99 · 250 GB 5G €29.99 (October 2026)
  • B&You range €1.99-19.99/month; mobile, fibre (Bbox) and TV bundles
Visit Bouygues Telecom
Price band and three named plans per ranked provider. After-promo monthly prices for new subscribers, from provider pages, as of October 2026; promo prices are shown where they apply. Verify on the provider site before you sign.
ProviderNetworkPrice bandThree plans
SoshOrange€1.99-20.991 GB Bloqué €1.99 · Voyage 200 GB 5G €15.99 · 300 GB 5G €20.99
Free MobileFree (own)€2-29.99Forfait 2€ €2 (€0 with Freebox) · Free 5G 350 GB €19.99 (€9.99 with Freebox Pop) · Free Max unlimited €29.99
RED by SFRSFR€9.99-11.99 (verified tiers)60 GB €9.99 · 100 GB 5G €11.99 · larger tiers repriced in October 2026
OrangeOrange (own)€8.99-33.99130 GB 5G €20.99 · under-26 200 GB 5G €15.99 · Mobicarte prepaid 150 GB €9.99 (4G)
Bouygues TelecomBouygues (own)€16.99-29.99 (B&You €1.99-19.99)Série Spéciale 130 GB 5G €19.99 · 250 GB 5G €29.99 · B&You 200 GB 5G €15.99

Ranking as of October 2026. The ranking weighs coverage, after-promo price, online sign-up and support, not price alone.

How Is the French Telecom Market Structured?

France's telecom market is built on four network operators that own the mobile infrastructure, plus a layer of MVNOs (mobile virtual network operators) that resell access on those networks at lower prices. The market is overseen by ARCEP, the French regulator.

A snapshot of the French market from ARCEP and INSEE. Mobile figures exclude machine-to-machine (M2M) cards. As of June 2026.
IndicatorFigureSource
Population68.6 millionINSEE, 1 Jan 2026
Mobile SIM cards in service (excl. M2M)84.7 millionARCEP T1 2026
MVNO parc (metropolitan)4.201 million (5.1% of the market)ARCEP T1 2026
FTTH (fibre) subscriptions27.083 million (82% of fixed lines)ARCEP T4 2025
FTTH premises covered42.441 million (94.2% of premises)ARCEP T4 2025

Network Operators (MNOs)

The four operators own their own mobile and fixed-line infrastructure. Each runs a cheaper online sub-brand on the same network.

Approximate 2025 subscriber market shares from market analyses; ARCEP does not publish a clean per-operator SIM share, so treat these as indicative.
Network operator (MNO)Approx. share (2025)Sub-brands
Orange~39% (approx.)Sosh
Free Mobile (Iliad)~21% (approx.)None (Free is itself the low-cost brand)
SFR~20% (approx.)RED by SFR, Prixtel
Bouygues Telecom~14% (approx.)B&You, La Poste Mobile, Euro Information Telecom (NRJ Mobile, Cdiscount Mobile, Auchan Telecom)

SFR takeover signed (as of October 2026)

Orange, Bouygues Telecom, and Free (Iliad) signed the takeover of Altice France (SFR) in June 2026, in a deal reported above €20 billion that would carve up SFR between them; about three-quarters of SFR boutiques are expected to close. No client impact is expected before the second half of 2027, so SFR and RED by SFR keep operating as they are for now, and SFR and RED products may be rebranded from 2027. Confirm the latest status before relying on SFR's network or store network long-term.

MVNOs (Virtual Operators)

MVNOs do not own network infrastructure but lease capacity from the four operators. They typically offer lower prices and no long-term contracts, and hold about 5.1% of the metropolitan market:

  • La Poste Mobile: 100% owned by Bouygues Telecom since 15 November 2024. New lines run on the Bouygues network since 29 September 2025; legacy SFR lines are migrating in waves until end-2027. Help in 6,000+ post offices; 130 GB 5G €10.99 to 350 GB 5G €19.99.
  • Prixtel: now owned by the SFR group, on the SFR network. Adjustable billing: you pay the tier you used, from Le Petit 10 GB at €6.99 to Le Géant 300 GB 5G at €14.99. Prixtel subscribers were part of the October 2026 SFR-group price rises.
  • Lebara (SFR network) and Lycamobile (Bouygues network): 30-day prepaid paid by card, no French bank account, English support. Lebara 200 GB 5G €9.99 with a free SIM, but no MMS on any plan; Lycamobile 250 GB 5G €8.99 and 350 GB 5G €11.99.
  • NRJ Mobile: a brand of Euro Information Telecom, 100% owned by Bouygues Telecom, on the Bouygues network. 130 GB €8.99 and 100 GB 5G €9.99, with the group's €5 exit fee.

Should You Get a French SIM or a Travel eSIM?

If you live in France, a French SIM or forfait wins on a local French number, cheaper large-data plans, and easier setup for banking, Doctolib, and contracts. If you are only visiting for days or weeks, a travel eSIM activates instantly with no French ID and no shop visit.

The fastest route on arrival is a no-commitment mobile plan (forfait mobile sans engagement) from a low-cost brand (Sosh, RED by SFR, B&You, Free Mobile). You subscribe online with a passport and an IBAN, then ship a SIM or activate an eSIM within minutes. See our SIM cards and eSIM guides to choose.

Mobile before box

You do not need a permanent address to get a forfait mobile. Set up your mobile line first so you have a French number for paperwork, then arrange a home internet box (Livebox, Freebox, SFR Box, or Bbox) once you have signed a lease and have a RIB for the direct debit. Run an éligibilité check to confirm fibre at your exact address.
Illustration of a globe, signal bars, and wifi waves, showing mobile coverage and connectivity across France.
Coverage and connectivity across France.

How Does Network Coverage Compare Across France?

All four operators provide excellent 4G coverage in cities (Paris, Lyon, Marseille, Toulouse, Bordeaux). The differences emerge in rural areas and in 5G and fibre rollout. Orange leads on rural coverage; Free has a wide 5G site count.

ARCEP's 2025 quality campaign (250,000+ measurements, published on 24 September 2026) ranks Orange first: 91% of calls perfect nationally, 83% in rural zones and 74% on high-speed rail. SFR is third at 87% and Free fourth at 84%, with the weakest rural call quality. Bouygues Telecomsits between Orange and SFR, and leads nPerf's 2025 barometer overall (95,684 nPoints, published January 2026). For countryside, mountain or rail use, pick Orange or an Orange-network brand such as Sosh.

Sources: ARCEP "La qualité des services mobiles" 2025 campaign (published 24 September 2026), nPerf Baromètre 2025 (January 2026) and ARCEP coverage data. Bouygues Telecom's perfect-call percentage is not in our data. As of October 2026.
FeatureOrangeSFRBouyguesFree
4G population coverage>99%>99%>99%>99%
ARCEP 2025 perfect calls (national)91% (1st)87% (3rd)2nd (figure not in our data)84% (4th)
5G rolloutFewer sites, strong quality1st on nPerf 5G coverage score (72.78)Good (nPerf score ~72.3)Widest site count (700 MHz)
Rural coverageBest (83% perfect calls rural)Adequate, weaker in deep-rural valleysGoodWeakest
Home internet boxLiveboxSFR BoxBboxFreebox
EU roamingIncludedIncludedIncludedIncluded

Check before you commit

Coverage varies street by street, especially for 5G and fibre. Use the official ARCEP coverage map (Mon réseau mobile) for an independent, provider-neutral view of your exact address. Our best mobile network guide leans on ARCEP data rather than marketing claims.

What Do Telecom Services Cost in France?

French telecom is among the cheapest in Western Europe. Here is what you can expect to pay in 2026. Low-cost online brands undercut the headline operator plans for the same network. For a full budget, see our cost of living guide.

Compare on the after-promo price, not the headline. Série Free 110 GB costs €12.99 for 12 months, then €19.99: €395.76over 24 months, the same monthly price in year two as Free's 350 GB plan. Per gigabyte, Lycamobile 350 GB at €11.99 works out at €0.034/GB, against €0.161/GB for Orange 130 GB at €20.99 (our calculation, October 2026).

ServiceBudgetMid-rangePremium
Mobile (small plan, up to 20 GB)€1.99 – 8.99€9.99 (20 GB at Sosh, B&You)€15.99 – 17.99 (SFR, Bouygues, Orange)
Mobile (big data, sans engagement)€8.99 – 13.99€15.99 – 19.99€20.99 – 33.99
Home internet box (fibre)€20 – 30€30 – 45€45 – 60
Mobile + box bundleN/A€40 – 60€60 – 90

All prices per month including 20% VAT (TVA). Mobile ranges are after-promo prices for new subscribers from provider pages, as of October 2026 (big data: Lycamobile, Lebara, NRJ and La Poste Mobile at the low end; Orange, SFR, Free Max and Bouygues at the top). Box prices are often discounted for the first 12 months, then rise to the standard rate; box ranges as of June 2026.

What Changed for French Mobile Plans in 2026?

The Bouygues group has charged a €5 exit fee on every no-commitment plan since 27 July 2026, at Bouygues Telecom, B&You, NRJ Mobile, Cdiscount Mobile and Auchan Telecom. No other major group charges you to leave a forfait sans engagement. Cancelling a Bouygues line by phone (1064) adds €7.50 in processing fees; cancelling online in your espace client is free.

Free Mobile answered by reimbursing up to €10 of a rival's cancellation fees for switchers, and it refunds unused prepaid credit automatically when you port out. In October 2026, SFR, RED by SFR and Prixtel raised existing subscribers' prices by €0.99 to €4.99 a month, some with 20 GB of extra data and some with nothing. You can refuse the change in your espace client and keep the old price. Otherwise, article L224-33 of the Code de la consommation lets you cancel free within 4 months of a contract change, which the operator must notify at least one month ahead. The code is on Légifrance, and service-public.fr explains how to cancel a phone contract.

Three structural changes matter too. La Poste Mobile puts new lines on the Bouygues network since 29 September 2025 and migrates legacy SFR lines until end-2027. Bouygues Telecom ended classic prepaid on 30 June 2025; only the tourist My European SIM remains. The takeover of SFR by Orange, Bouygues and Free, signed in June 2026, has no client impact before the second half of 2027.

On our tally below, leaving B&You online for Free Mobile costs €10net: Free's reimbursement covers the €5 exit fee, which leaves Free's €10 SIM fee. Porting the number with a RIO is free.

Our tally of the one-off costs to switch or leave a French mobile plan, from operator tariff pages and press reports, as of October 2026.
CostAmountApplies to
Number porting (RIO, dial 3179)FreeAll operators; up to 3 working days, service cut 4 hours at most
Exit fee, no-commitment plan€5Bouygues Telecom, B&You, NRJ Mobile, Cdiscount Mobile, Auchan Telecom (since 27 July 2026)
Cancelling by phone+€7.50Bouygues Telecom (1064); free online in the espace client
Setup fee€5B&You (since April 2025)
Exit-fee reimbursementUp to €10 backFree Mobile, for switchers
Cancelling after a price riseFree within 4 monthsAny operator (article L224-33, Code de la consommation)
SIM card€10Orange, SFR, Sosh, RED by SFR, Free, Prixtel, Syma, Coriolis
SIM card€9.90La Poste Mobile
SIM card€5Bouygues Telecom, NRJ Mobile, Pass Free
SIM card€1B&You, Cdiscount Mobile, Auchan Telecom
SIM card€0Lebara

What people in France report

  • − Bouygues €5 exit fee: Since 27 July 2026 the Bouygues group charges €5 to leave every no-commitment plan at Bouygues Telecom, B&You, NRJ Mobile, Cdiscount Mobile and Auchan Telecom. Readers note it is the only major French group charging to leave a sans engagement plan. (Univers Freebox, July 2026)
  • + Free pays your exit fee: Where Bouygues charges €5 to leave, Free Mobile covers up to €10 of a rival's cancellation fees for people who switch. Free also refunds unused prepaid credit automatically when you port your number out. (edcom.fr, March 2026)
  • − October 2026 price rises: In October 2026 SFR, RED by SFR and Prixtel subscribers received hikes of €0.99 to €4.99 a month. Some got 20 GB of extra data in return; one documented case paid €3.29 more a month for nothing. (Univers Freebox, October 2026)
  • + How readers refuse a hike: MoneyVox readers explain that when SFR or RED announces an upgrade with a price rise, refusing it in the espace client keeps the old price. Otherwise the change opens a free cancellation window of 4 months under article L224-33. (MoneyVox, 2026)

Paraphrased from public posts, each dated and linked. A small sample, not a representative survey.

How Is Telecom Regulated in France?

The French market is regulated by ARCEP, the telecom authority, with consumer disputes handled by the Médiateur des communications électroniques and unfair practices by the DGCCRF. Key protections include:

  • Number portability (RIO): keep your number when you switch. Call 3179 (free, 24/7) for your RIO and give it to the new operator. Under ARCEP's rules the transfer takes up to 3 working days (2 days of checks, 1 day of porting), service is cut for 4 hours at most, and the port closes the old line, so you never cancel it yourself. Portability is free.
  • Contract changes: an operator must notify a change such as a price rise at least one month ahead, and article L224-33 of the Code de la consommation lets you cancel free within 4 months of the change.
  • SIM registration: you need an identity document to activate any SIM, prepaid included (loi n° 2016-731 and décret n° 2017-460 of 30 March 2017). A passport of any nationality, an EU ID card or a French titre de séjour is accepted.
  • EU roaming: under EU rules you can use your French forfait across the EU and EEA at no extra cost ("Roam Like at Home"), within a fair-use data limit.
  • Contract limits: any commitment is capped at 24 months, and most plans today are sans engagement. The loi Chatel governs how tacit renewals and cancellations must be handled. No commitment does not always mean no fee: the Bouygues group charges €5 to leave since 27 July 2026.
  • Coverage and quality: ARCEP publishes independent coverage and quality-of-service data and runs the Mon réseau mobile coverage map.
  • Net neutrality: France follows EU net-neutrality rules, so operators cannot throttle or prioritise traffic for commercial reasons.

What Should Expats Know About French Telecom?

  • 1

    Start with a no-commitment forfait on day one

    Sign up online with Sosh, RED by SFR, or Free Mobile using a passport and an IBAN. No French bank account yet? Buy Lebara (200 GB 5G €9.99, free SIM) or an SFR La Carte kit (€4.99) at a tabac or airport Relay and activate it with your passport. See our SIM card guide.

  • 2

    Get a French number early for paperwork

    A French mobile number unlocks bank sign-up, Doctolib, and SMS two-factor codes. Set up the line before you tackle other admin.

  • 3

    Wait for an address and RIB before ordering a box

    Home internet needs an address and a RIB for the direct debit (prélèvement). Run an éligibilité check to confirm fibre, since coverage differs building by building.

  • 4

    Keep your number with a RIO

    When you switch operators, call 3179 for your RIO and give it to the new provider. Porting is free and takes up to 3 working days, with service cut for 4 hours at most. Do not cancel the old line yourself: the port closes it. Leaving a Bouygues-group plan costs €5; do it online, not by phone (€7.50 extra).

  • 5

    Use EU roaming, but check the fair-use cap

    Your French forfait works across the EU and EEA at no extra cost, up to a fair-use data limit. Use outside the EU is billed separately, so check before travelling.

Frequently Asked Questions

Who are the main telecom operators in France?

France has four network operators: Orange, SFR, Bouygues Telecom, and Free Mobile. Each runs low-cost online sub-brands too: Sosh (Orange), RED by SFR, and B&You (Bouygues). Free Mobile is itself the low-cost brand of the Iliad group.

How do you get a mobile line quickly when you arrive in France?

The fastest route is a no-commitment mobile plan (forfait mobile sans engagement) from a low-cost brand like Sosh, RED by SFR, B&You, or Free Mobile. These are postpaid, sold online with an eSIM option for day one, and they need a SEPA bank account (in practice a French RIB) for the direct debit. If you have no French bank account yet, Orange Mobicarte or SFR La Carte prepaid needs only an ID, and Lebara and Lycamobile sell 30-day prepaid plans paid by card, with no French bank account (Lebara 200 GB 5G at €9.99, October 2026). Syma Mobile is sold in tabacs, but its contract still needs a RIB.

Does it cost anything to cancel a French mobile plan in 2026?

Most no-commitment plans are still free to leave, but since 27 July 2026 the Bouygues group charges a €5 exit fee at Bouygues Telecom, B&You, NRJ Mobile, Cdiscount Mobile and Auchan Telecom. Cancelling a Bouygues line by phone adds €7.50 in processing fees; cancelling online in your espace client is free. Free Mobile reimburses up to €10 of a rival's cancellation fees when you switch to it. Porting your number with a RIO is free.

Can you leave free of charge if your operator raises the price?

Yes. An operator must notify a contract change, such as a price rise, at least one month ahead, and article L224-33 of the Code de la consommation lets you cancel free of charge within 4 months of the change. In October 2026 SFR, RED by SFR and Prixtel raised existing subscribers' prices by €0.99 to €4.99 a month; subscribers report that refusing the change in the espace client keeps the old price.

What is the difference between a mobile forfait and a home internet box?

A mobile plan (forfait mobile) is your phone plan with calls, texts, and mobile data. A box is your home internet subscription delivered over fibre (FTTH) or ADSL, branded Livebox (Orange), Freebox (Free), SFR Box, or Bbox (Bouygues), usually bundling Wi-Fi, a router, and sometimes TV.

What is a RIO number in France?

A RIO (Relevé d'Identité Opérateur) is a code that lets you keep your phone number when switching operators. Call 3179 (free, 24/7) from the line you want to port to get your RIO, then give it to the new operator, which handles the transfer. Porting is free, takes up to 3 working days under ARCEP's rules, and cuts service for 4 hours at most. Do not cancel the old line yourself: the port closes it.

Can you use a French mobile plan elsewhere in the EU?

Yes. EU roaming rules let you use your French mobile plan (forfait) across the EU and EEA at no extra cost, within a fair-use limit. Operators publish their roaming data caps, and use outside the EU is billed separately, so check before you travel.

Official Sources

Sources: ARCEP (arcep.fr, including the 2025 mobile quality campaign published 24 September 2026), the Médiateur des communications électroniques, the DGCCRF, and operator tariff pages, as of October 2026. Verify current offers, prices, and coverage directly with each operator.

Related Guides

Continue your move to France

Related guides from other parts of How to France that newcomers usually need next.

Entity References

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