Updated October 2026. The best supplier depends on your home, but four names lead. Primeo Énergie has the lowest kWh price, 16.74 c€, frozen to 31 December 2027. ekWateur is the newcomer pick, with English-speaking agents and the cheapest 100% renewable fixed offer. Octopus Energy rates 4.9 out of 5 on Trustpilot. Gaz de Bordeauxfreezes green power for 3 years. EDF's Tarif Bleu, at €1,048 a year for a two-person flat, is the benchmark; the best offers undercut it by 10% to 13%. Every contract is sans engagement.
Key takeaways
- Lowest kWh: Primeo at 16.74 c€, about €132 a year under the Tarif Bleu at 4,287 kWh.
- Newcomers: ekWateur, the only supplier with documented English-speaking agents.
- Service: Octopus Energy, Trustpilot 4.9/5 and half the sector's Médiateur referral rate.
- Gas: fixed offers from Alterna, EDF and Engie sit under the CRE benchmark of 14.557 c€/kWh.
- 2026 changes: Vattenfall left (customers moved to Alterna) and Wekiwi was absorbed by Plenitude.
- No contract term, no exit fee, no cut when you switch. Compare on the official comparator.
Which energy suppliers are best in France?
Ten suppliers stand out in October 2026, each for a different reason. Prices below are for a 6 kVA Base electricity contract and, for gas, a heating profile; annual costs use the 4,287 kWh reference profile of a two-person flat without electric heating. Every supplier delivers over the same Enedis and GRDFgrids, so reliability is identical. What differs is price, freeze length, green sourcing and service. Ratings are our editorial scores for each supplier's lead offer.
Octopus Energy
Octopus Energy France (formerly Plüm énergie, about 750,000 customers) sells a 2-year fixed offer and an EV night tariff. Eco-conso Fixe costs 18.62 c€/kWh with a €187.80 standing charge, about €986 a year at 4,287 kWh, frozen for 2 years and labelled VertVolt. Octopus Go charges 13.35 c€/kWh across the full 8-hour off-peak window, for EV owners.
Why we recommend it: Best-rated French supplier (Trustpilot 4.9/5 on 46,000+ reviews) with a 2-year green price freeze about 5% under the Tarif Bleu before tax.
Pros
- +Trustpilot 4.9/5 on more than 46,000 reviews
- +15 Médiateur referrals per 100,000 contracts, half the sector average
- +France-based support that answers in under 2 minutes
Cons
- −Fixed offers are closed to existing customers
- −Year-end regularisation shocks when instalments are set too low
- −Refunds after cancellation reported as slow
- Eco-conso Fixe: 18.62 c€/kWh + €187.80/year, 2-year freeze (grid listed in October 2026)
- Octopus Go: 13.35 c€/kWh off-peak, 23.02 c€ peak, €241.92/year at 9 kVA
- Partial English handling
Gaz de Bordeaux
Gaz de Bordeaux, the Bordeaux public energy company with 335,000 customers, sells across France. NovaFixe Élec costs 18.37 c€/kWh with a €190.44 standing charge and 100% French green certificates, frozen for up to 3 years. The NovaFixe Bonus variant credits €100 at month 11 if you are still a customer. Its NovaFixe BioGaz gas offer was 11.83 c€/kWh in June 2026 (zone 2).
Why we recommend it: First among green fixed offers in MoneyVox's October 2026 ranking, built on the official comparator, frozen up to 3 years with French guarantees of origin.
Pros
- +3-year price freeze with 100% French guarantees of origin
- +€100 bonus at month 11 on the Bonus variant
- +Trustpilot 4.51/5 on 14,300 reviews
Cons
- −Bonus lost if you leave before month 11
- −Grid revised upward in October 2026
- −French-only service
- NovaFixe Élec: 18.37 c€/kWh + €190.44/year, about €978 a year at 4,287 kWh
- Electricity across France; gas nationally and in Gironde
- Utility-backed supplier, favoured by forums after ARENH ended
Primeo Énergie
Primeo Énergie, the French arm of a Swiss group, is still trading in October 2026 despite forum talk of its 2022-23 difficulties. Confort+ costs 16.74 c€/kWh, the lowest kWh price checked in October 2026, with the energy part frozen to 31 December 2027. Its standing charge is €198.96 a year, €8.64 above the Tarif Bleu, and green power costs €2 a month extra. Electricity only.
Why we recommend it: Lowest kWh price checked in October 2026 (16.74 c€), frozen to 31 December 2027, about €132 a year under the Tarif Bleu at 4,287 kWh.
Pros
- +Energy part frozen to a fixed date, 31 December 2027
- +19 Médiateur referrals per 100,000 contracts, better than the sector
- +Heures creuses variant at 13.37 c€/kWh off-peak
Cons
- −Green electricity costs €2 a month extra
- −No gas offer
- −French-only service
- Confort+: 16.74 c€/kWh + €198.96/year (official grid, August 2026, spot-checked October 2026)
- €916.60 a year at 4,287 kWh, €1,048.15 on the Tarif Bleu
- Enedis territory only
ekWateur
ekWateur's 100% renouvelable Europe offer costs 17.53 c€/kWh with the same €190.32 standing charge as the Tarif Bleu, fixed for 1 year: the cheapest 100% renewable fixed offer on the JeChange and Kelwatt grids in October 2026. It is the one supplier with documented English-speaking agents, offers pay-as-you-go billing, and serves the Grenoble and Metz local-utility zones that most rivals skip.
Why we recommend it: Only supplier with documented English-speaking support, plus the cheapest 100% renewable fixed offer (17.53 c€/kWh) in October 2026.
Pros
- +English-speaking agents reported by customers
- +Pay-as-you-go billing avoids estimate shocks
- +Serves the Grenoble and Metz local-utility zones
Cons
- −45 Médiateur referrals per 100,000 contracts, above the sector average
- −Other ekWateur grids cost 22.77 to 24.12 c€; ask for the Europe offer
- −European guarantees of origin, a weaker green claim than French sourcing
- 100% renouvelable Europe: 17.53 c€/kWh + €190.32/year, 1-year fixed
- €941.83 a year at 4,287 kWh
- Also sells gas and wood
Engie
Engie, the former gas incumbent, sells Gaz Référence 3 ans at 14.14 c€/kWh with a €360.84 standing charge, frozen for 3 years and just below the CRE gas benchmark of 14.557 c€ in October 2026. Its electricity offer, Elec Référence 3 ans, costs 21.27 c€/kWh with a €183.96 standing charge, above the Tarif Bleu; one comparator shows 23.30 c€, so check Engie's own price sheet.
Why we recommend it: Longest mainstream gas freeze, 3 years at 14.14 c€/kWh, just below the October 2026 CRE gas benchmark.
Pros
- +3-year gas freeze through the 2026 price surge
- +Trustpilot 4.5/5 on 14,900 reviews; Service Client de l'Année 2026
- +22 Médiateur referrals per 100,000 contracts, below the sector
Cons
- −Electricity fixed offer priced 6% to 9% above the Tarif Bleu
- −Forum reports of large regularisation bills
- −A freeze locks you out of any market fall
- Gaz Référence 3 ans: 14.14 c€/kWh + €360.84/year, about €1,945 a year at 11,200 kWh
- Elec Référence 3 ans: 21.27 c€/kWh + €183.96/year
- Dual-fuel contracts available
TotalEnergies
TotalEnergies (formerly Direct Énergie) sells Access Électricité at 18.37 c€/kWh with the Tarif Bleu's €190.32 standing charge: 8% under the regulated kWh price, about €98 a year less at 6,000 kWh. It is indexed, so it moves with every Tarif Bleu revision in both directions. Charge'Heures offers 13.35 c€/kWh from 2 a.m. to 6 a.m. for EV charging.
Why we recommend it: The Tarif Bleu's structure and standing charge with 8% off every kWh, from the largest alternative supplier by volume.
Pros
- +8% off every kWh, same standing charge as the Tarif Bleu
- +Cheapest indexed heures creuses offer: 19.65 c€ peak, 14.67 c€ off-peak
- +Charge'Heures EV band at 13.35 c€/kWh
Cons
- −No green electricity on Access
- −Trustpilot complaints about unreachable support and estimated bills
- −Rises automatically with each Tarif Bleu revision
- Access Électricité: 18.37 c€/kWh + €190.32/year (Selectra, 1 October 2026)
- €977.84 a year at 4,287 kWh
- Electricity and gas on one bill
Mint Énergie
Mint Énergie's Online & Green offer costs 18.21 c€/kWh with a €190.32 standing charge: 11% under the Tarif Bleu before tax, with green guarantees of origin included. It regularly sits in the official comparator's top three. It is online-only, with French-only contracts and support, and occasional first-year promotions.
Why we recommend it: Green guarantees of origin plus an 11% discount before tax against the Tarif Bleu, regularly in the official comparator's top three.
Pros
- +Green guarantees of origin included at no premium
- +Regularly top three on the official comparator
- +Simple two-offer range
Cons
- −Indexed: rises with each Tarif Bleu revision
- −Small web-only customer service
- −French-only contracts and support
- Online & Green: 18.21 c€/kWh + €190.32/year (MoneyVox, October 2026)
- €970.98 a year at 4,287 kWh
- Online-only management
Ilek
Ilek, an independent Toulouse green supplier, is the only one pairing VertVolt-labelled electricity with 100% biomethane gas. ÉnRFixe+ Gaz costs 14.86 c€/kWh with a €438 standing charge, about €111 a year above the CRE gas benchmark at 11,200 kWh (our calculation). Its EV offer has the cheapest night kWh in France, 10.59 c€ in the super off-peak band, with a €337 standing charge.
Why we recommend it: The only fully green dual-fuel supplier in France, with VertVolt electricity, 100% biomethane gas and 7 Médiateur referrals per 100,000 contracts.
Pros
- +Only 100% biomethane residential gas offer
- +7 Médiateur referrals per 100,000 contracts
- +App rated 4.6/5
Cons
- −Biogas premium over the gas benchmark
- −EV offer's €337 standing charge only pays for high-mileage drivers
- −Small team, occasional service saturation
- ÉnRFixe+ Gaz: 14.86 c€/kWh + €438/year (Kelwatt, August 2026)
- ÉnRFixe+ Elec: 19.98 c€/kWh + €301.20/year (August 2026 grid)
- Voiture Électrique: 10.59 c€ super off-peak, 15.79 c€ off-peak, 20.65 c€ peak
Alterna énergie
Alterna énergie, a cooperative of about 50 local utilities steered by Sorégies, took over Vattenfall France's 175,000 customers in July 2026. Gaz Zen fixe 1 an costs 10.53 c€/kWh with a €340.08 standing charge, about €472 a year under the CRE benchmark at 11,200 kWh (our calculation). The price predates the autumn surge and can be withdrawn at any time. Its electricity fixe barely beats the Tarif Bleu.
Why we recommend it: Cheapest fixed gas in France in October 2026, 10.53 c€/kWh or 28% under the CRE benchmark, while the offer stays listed.
Pros
- +Cheapest fixed gas on the market in October 2026
- +VertVolt-labelled French renewable electricity
- +60 local agencies across France
Cons
- −Gas price likely to be withdrawn or repriced soon
- −Electricity standing charge €21.60 above the Tarif Bleu
- −Service load from the Vattenfall migration in late 2026
- Gaz Zen fixe 1 an: 10.53 c€/kWh + €340.08/year, about €1,519 a year at 11,200 kWh
- Mon électricité française fixe: 19.19 c€/kWh + €211.92/year
- French-only service
EDF
EDF sells the regulated Tarif Bleu: 20.01 c€/kWh plus €190.32 a year (Base, 6 kVA, August 2026), €1,048 a year at 4,287 kWh. Its Tempo option is the cheapest regulated choice for homes that can cut use on 22 red days. For gas, Avantage Gaz 2 ans at 13.42 c€/kWh is the cheapest big-brand fixed gas. Zen Fixe, at 20.82 c€, costs more than the tariff it protects against.
Why we recommend it: The State-set Tarif Bleu every offer is measured against, free to return to at any time, with full phone service on 3404.
Pros
- +State-set price, available to every household
- +Free return at any time from any market offer
- +Phone service on 3404, including for non-digital customers
Cons
- −11% to 14% dearer than the best market offers on identical wires
- −Zen Fixe priced above the Tarif Bleu itself
- −Zen Online has no phone support at all
- Tarif Bleu: 20.01 c€/kWh + €190.32/year; heures creuses 21.42 / 15.89 c€
- Tempo: blue-day off-peak 13.56 c€, red-day peak 72.95 c€
- Avantage Gaz 2 ans: 13.42 c€/kWh + €341.40/year
Prices from the CRE barème of 1 August 2026 and supplier grids relayed by JeChange, Kelwatt, Selectra, Hello Watt and MoneyVox, checked in October 2026 unless a card gives an earlier date. Trustpilot scores and Médiateur referral rates are October 2026 figures. Annual costs are our calculation: kWh price times consumption, plus the standing charge. Check the live figure on the official comparator before you sign.
What people in France report
- + English help at ekWateur: An American customer reported being passed to an English-speaking agent, and praised billing on real use after an estimate of about €100 a month against roughly €40 of actual consumption. (Trustpilot, February 2025)
- − ekWateur overcharging complaint: Another expat on the same review page reported years of monthly overcharging, then a supply cut over an unpaid balance of €32.69. Read it alongside the positive English-support report above. (Trustpilot, August 2023)
- + OHM Énergie's comeback: Forums still call OHM nearly bankrupt after the 2022 crisis, but October 2026 data show 4.7 out of 5 on Trustpilot over 10,700 reviews and 25 Médiateur referrals per 100,000 contracts, below the sector average. (Hello Watt, October 2026)
- + Enercoop's deliberate premium: Verified Hello Watt reviewers say plainly that Enercoop costs more than EDF, about €11 to €13 a month at 5,000 kWh, and that they pay it knowingly to buy power directly from French renewable producers. (Hello Watt, May 2026)
- â—‹ Retailers after ARENH: Forum advice shifted in 2026 toward suppliers that own production or belong to a local utility, such as GEG, Gaz de Bordeaux and Alterna. Vattenfall's July 2026 exit is the cautionary tale people cite. (varenergie.fr, June 2026)
Paraphrased from public posts, each dated and linked. A small sample, not a representative survey.
Which energy supplier fits your situation?
The cheapest offer for one home can be the wrong one for another. A small studio pays mostly standing charge, an EV owner pays mostly night kWh, and a reader in Grenoble or Metz has a different default supplier. The table matches common situations to the offer that wins and the runner-up, from our October 2026 scenario research.
| Your situation | Best pick | Runner-up | Why |
|---|---|---|---|
| Student studio, 2,400 kWh | La Bellenergie Prudence | ekWateur fixe | Lowest standing charge, €177 a year; at low use it matters most |
| Just arrived, little French | ekWateur fixe 1 an | Octopus Eco-conso Fixe | English-speaking agents and billing on real use |
| Couple, gas-heated flat | Primeo Confort+ | OHM Extra Eco | Lowest kWh with a dated freeze; about €130 a year under the Tarif Bleu |
| Family, all-electric house, 9,000 kWh | Gaz de Bordeaux NovaFixe Élec | GEG Elec Verte Fixe 3 ans | 3-year green freeze plus a €100 bonus at month 11 |
| EV charged at home nightly | Octopus Go | EDF Vert Électrique Auto | 13.35 c€ across the full 8-hour window; about €519 a year for EV charging against €729 on the Tarif Bleu |
| Green impact first | Enercoop | GEG | Buys power directly from 470 French producers; 6 Médiateur referrals per 100,000 |
| Lives in Grenoble | GEG Elec Verte fixe 3 ans | ekWateur | Local grid and supplier; most web suppliers do not serve the zone |
| Lives in Metz, wants an agency | UEM Tarif Bleu | ekWateur | Walk-in agency and the regulated price; EDF does not operate there |
| 6-month work posting | EDF Tarif Bleu | TotalEnergies Access | Fastest to open and close; switching saves about €45 over 6 months |
| Gas-heated home, winter 2026-27 | Alterna Gaz Zen fixe 1 an | EDF Avantage Gaz 2 ans | Cheapest fixed gas while listed; EDF's 2-year freeze is the safe fallback |
| Flexible home with a wood stove | EDF Tempo | Octopus OctoTempo | Saved €294 a year against standard heures creuses (MoneyVox, January 2026) |
| Low income, arrears risk | Cheapest fixed offer plus chèque énergie | Tarif Bleu | The chèque énergie (€48 to €277) works with every supplier |
Is Primeo really the cheapest electricity supplier?
Primeo Énergie has the lowest kWh price checked in October 2026, 16.74 c€, but its standing charge is €198.96, €8.64 a year above the Tarif Bleu. ekWateur charges 17.53 c€ with the regulated €190.32 standing charge. Which one is cheaper on the total bill depends on your consumption and on whether you want green power, which Primeo sells as a €2 a month option.
| Annual use | Tarif Bleu | Primeo Confort+ | Primeo + green | ekWateur 100% renewable |
|---|---|---|---|---|
| 1,000 kWh | €390.42 | €366.36 | €390.36 | €365.62 |
| 2,400 kWh | €670.56 | €600.72 | €624.72 | €611.04 |
| 4,287 kWh (reference) | €1,048.15 | €916.60 | €940.60 | €941.83 |
| 6,000 kWh | €1,390.92 | €1,203.36 | €1,227.36 | €1,242.12 |
| 9,000 kWh | €1,991.22 | €1,705.56 | €1,729.56 | €1,768.02 |
On these grids, standard Primeo beats ekWateur above about 1,100 kWh a year, by €25 at the reference profile. Like for like on green power, the crossover moves to about 4,130 kWh: below it ekWateur is cheaper, above it Primeo with its green option wins, and at 4,287 kWh the two are €1.23 apart. Some comparator write-ups put ekWateur about €10 a year ahead on the total bill; we could not reproduce that from the published October grids. Two offers look cheaper on paper, OHM's Extra Eco (16.40 c€, July 2026 grid, not guaranteed) and Alpiq's Électricité Stable (16.73 c€, February 2026 grid), but their figures predate October, so check them on the official comparator.
Which energy suppliers left or merged in 2026?
Vattenfall France left the household market in July 2026. Its roughly 175,000 customers moved automatically to Alterna énergie, the cooperative that about 50 local utilities, led by Sorégies, use to sell outside their home zones. Customers kept their supply without doing anything, and they remain free to switch elsewhere at no cost.
- Wekiwi was absorbed by Plenitude (Eni) on 2 June 2026 and no longer sells separately. The migration caused service friction in mid-2026.
- The ARENH scheme, which gave suppliers access to cheap EDF nuclear power, ended on 31 December 2025. Small web-only suppliers without their own production raised prices or folded in early 2026.
- Primeo Énergie is active and priced lowest per kWh, despite a forum reputation dating from its 2022-23 difficulties.
- OHM Énergie survived 2022 and now rates 4.7/5 on Trustpilot over 10,700 reviews, with 25 Médiateur referrals per 100,000 contracts.
- Sowee, an EDF brand, had no 2026 offer grid we could find; it appears closed to new customers, which we could not confirm.
The lesson forums draw is to favour suppliers backed by production or a public utility, such as GEG, Gaz de Bordeaux and Alterna. The household risk is smaller than it sounds: when Vattenfall left, its customers kept their supply and were moved without doing anything. The CRE tracks these market moves in its quarterly retail observatory.
How do you choose an energy supplier in France?
Choosing a supplier starts with your annual consumption in kWh, shown on any past bill or in your Linky account. Below about 3,000 kWh, the standing charge weighs most and savings stay under about €100 a year; above it, the kWh price drives the bill. Every supplier delivers over the same Enedis and GRDF grids, so a switch never changes your meter or your reliability. Compare on the Médiateur national de l'énergie comparator, the only one that lists every offer.
- Step 1: Note your consumption, subscribed power (kVA) and option (Base or heures creuses).
- Step 2: Decide what matters: lowest price, a dated freeze, French green sourcing, or English support.
- Step 3: Rank offers on the official comparator, then read the supplier's price sheet for the exact grid.
- Step 4: Check service data: among the suppliers we track, Médiateur referrals per 100,000 contracts run from 6 (Enercoop) to 45 (ekWateur).
- Step 5: Sign online with your PDL/PRM; the new supplier closes the old contract for you.
Switching never cuts your power, and costs nothing
What types of energy offers exist?
French energy offers fall into four types, and each one names what it freezes. A prix fixe offer freezes the kWh price before tax for one to three years. A prix indexé offer tracks the Tarif Bleu at a stated discount. An offre verte adds renewable guarantees of origin. Time-of-use options price night or low-demand days lower. The regulated gas tariff was abolished on 1 July 2023, so gas offers are fixed or indexed on the CRE benchmark.
- Prix fixe: Primeo (to 31 December 2027), Octopus (2 years), Gaz de Bordeaux and Engie (3 years). Taxes and the TURPE network charge still move.
- Prix indexé: TotalEnergies Access (8% off), Mint Énergie (11% off before tax). The price follows every Tarif Bleu revision.
- Offre verte: backed by guarantees of origin. The ADEME VertVolt label marks the stronger claims: Enercoop and GEG hold its top grade, Octopus and Ilek its first grade, and Alterna also carries the label.
- Heures creuses, Tempo and EV tariffs: Octopus Go at 13.35 c€ across 8 night hours, Ilek at 10.59 c€ from 2 a.m. to 6 a.m., EDF Tempo with 300 cheap days and 22 red days at 72.95 c€ peak.
Regulated tariff: electricity yes, gas no
How much does energy cost in France?
The regulated Tarif Bleu costs 20.01 c€/kWh plus €190.32 a year (Base, 6 kVA, since 1 August 2026), so a two-person flat using 4,287 kWh pays €1,048 a year. The best market offers cut that by €106 to €132 at the same use. Our energy price research lists 17 offers with their annual totals.
What affects your bill
- Meter power (kVA): the Tarif Bleu standing charge runs from about €145.56 a year at 3 kVA to €238.56 at 9 kVA.
- Consumption: savings from switching grow with use, from about €70 a year at 2,400 kWh to about €345 at 10,800 kWh (our calculation, Primeo against the Tarif Bleu).
- Network and taxes: about two thirds of the bill, identical at every supplier. TVA has applied at 20% to the standing charge since 1 August 2025.
- Green sourcing: from free (Mint, ekWateur) to €2 a month (Primeo) or a deliberate premium of about €130 to €160 a year (Enercoop at 5,000 kWh).
- Gas: at 11,200 kWh, fixed gas runs from about €1,519 a year (Alterna) to €2,102 (Ilek's 100% biogas), against €1,991 at the October benchmark.
Frequently Asked Questions
Which energy supplier is cheapest in France in October 2026?
Primeo Énergie's Confort+ has the lowest kWh price checked in October 2026, 16.74 c€/kWh with the energy part frozen to 31 December 2027. Its €198.96 standing charge is €8.64 above the Tarif Bleu, so for a very small home ekWateur's 17.53 c€/kWh offer with the regulated €190.32 standing charge can come out level or cheaper. At the 4,287 kWh reference profile, Primeo costs €916.60 a year and ekWateur €941.83, against €1,048.15 on the Tarif Bleu.
Which energy supplier has English-speaking customer service?
ekWateur is the only French supplier with documented English-speaking agents, reported by customers on Trustpilot, and it offers pay-as-you-go billing that avoids estimate shocks. Octopus Energy offers partial English handling. Most other suppliers, including Mint Énergie, OHM Énergie, Alpiq and Primeo, work in French only.
Does the regulated electricity tariff still exist?
Yes. The Tarif Bleu costs 20.01 c€/kWh plus €190.32 a year (Base, 6 kVA, since 1 August 2026). EDF sells it on Enedis territory, and local utilities such as GEG in Grenoble or UEM in Metz sell it in their zones. The regulated gas tariff was abolished on 1 July 2023, so all gas offers are market offers measured against a monthly CRE benchmark.
How do I switch energy supplier in France?
Sign up with the new supplier online with your PDL/PRM meter number and an IBAN. The new supplier informs Enedis or GRDF and closes your old contract, so you cancel nothing. Supply is never interrupted, and every residential contract is sans engagement: no exit fee and no notice, even on a fixed-price offer. You can return to the Tarif Bleu at any time.
What happened to Vattenfall and Wekiwi customers?
Vattenfall France left the household market in July 2026 and its roughly 175,000 customers moved automatically to Alterna énergie, a cooperative of about 50 local utilities. Wekiwi was absorbed by Plenitude (Eni) on 2 June 2026. In both cases supply continued without any action from the customer, and both groups remain free to switch elsewhere at no cost.
What is the difference between prix fixe and prix indexé?
A prix fixe offer freezes the kWh price before tax for one to three years; taxes and network charges still change, and you can still leave at any time for free. A prix indexé offer tracks the Tarif Bleu at a stated discount, such as 8% at TotalEnergies or 11% before tax at Mint Énergie, so it rises and falls with each regulated revision.
Who do I contact if I have a dispute with my supplier?
Send a written complaint to your supplier first. If it is unresolved after two months, the Médiateur national de l'énergie handles it for free, and your supply cannot be cut while the case is open. The Médiateur also runs the official comparator at comparateur-offres.energie-info.fr. Referral rates per 100,000 contracts range from 6 at Enercoop to 45 at ekWateur in October 2026 data.
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